Exchange & Return Policy
There are no Hassles for an Exchange at Karki Studio.
Returns/Exchange request:
We accept Returns/Exchange requests of items within 2 days from the date of delivery.
The request should only be placed from the link at the bottom of the website or the APP.
Only for the 1st time exchange, we (Karki Studio) will bear the courier charges and after this if the customer wants an exchange, the customer has to send it back to us from their side and pay the courier charges. The courier charges for both sides will have to be borne by the customer.
Important Note:
When a store credit voucher is issued, the company will bear the courier dispatch charges only once. If any further exchange is required, it will only be approved once and no further return/credit note will be issued.
Once applied on the link,
All you need to do is inform us of the defect/damage within 2 working days of the receipt of the product by writing to us at care@karkistudio.com with the following details:
- Order number
- Full name
- Contact number
- Attached images of the defects/damage on the product
GARMENTS WITHOUT TAGS ARE NOT ACCEPTED
Please escalate any Exchange Orders at the time of delivery confirmation. Please send a screenshot of the product if it is damaged or in bad condition. Exchanges are accepted if the product was found damaged at the time of delivery and the amount will get credited as a credit voucher/coupon account within 3-5 business days upon receiving the item and can be used for further purchases at Karki Studio.
If an item is faulty, or you have received the wrong item, please escalate it by email within 24 hrs of receiving your order at the link on the website or App.
Condition of returns/exchanges:
- Products are unused
- Products are in their original packaging with all stickers and tags still attached
- Proof of purchase or invoice number provided
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging, are eligible for exchange.
Escalation by Email: contact@karkistudio.com
If 2 days have gone by since the day you received your purchase, and the return has not reached us- unfortunately, we can’t offer you a refund or exchange. No exceptions after this period.
Once we receive your return we will confirm receipt within 2-3 business days and communicate whether your return has been approved.
We offer a size exchange policy only, no product/color exchange, wherein if the item does not fit you right, you can raise a size exchange request. In case of unavailability of the required size in the same product, only a credit voucher can be issued to the customer for any future purchase within 12 months of issuance.
NO CASH REFUNDS / TRANSFER CAN BE PROVIDED, only Credit voucher will be issued to the customers.
Additional Exchange & Return Policy Pointers:
1. Items Excluded from Return/Exchange:
- Certain items are not eligible for return or exchange, including but not limited to clearance items, personalized products, and intimate apparel.
2. Return/Exchange Processing Time:
- Processing of returns and exchanges may take up to 7-10 business days from the date of receipt of the returned items.
3. Non-Returnable/Exchangeable Items:
- Items that show signs of wear and tear, damage, or alterations cannot be returned or exchanged.
4. Exchange for Different Sizes:
- If a different size of the same product is not available, a store credit will be issued to the customer for future purchases.
5. International Returns/Exchanges:
- Currently, we do not offer returns or exchanges for international orders.
6. Proof of Return Shipment:
- Customers are advised to keep proof of return shipment and tracking details until the return is processed and confirmed.
7. Exchange Approval:
- Approval for exchange requests is subject to verification of the returned product’s condition and compliance with our return policy.
8. Disputes:
- Any disputes arising out of or in connection with the return/exchange policy will be handled in accordance with the governing laws of India and the jurisdiction of Delhi courts.
Returns/Exchange request:
We accept Returns/Exchange requests of items within 2 days from the date of delivery.
The request should only be placed from the link at the bottom of the website or the APP.
Only for the 1st time exchange, we (Karki Studio) will bear the courier charges and after this if the customer wants an exchange, the customer has to send it back to us from their side and pay the courier charges. The courier charges for both sides will have to be borne by the customer.
Important Note:
When a store credit voucher is issued, the company will bear the courier dispatch charges only once. If any further exchange is required, it will only be approved once and no further return/credit note will be issued.
Once applied on the link,
All you need to do is inform us of the defect/damage within 2 working days of the receipt of the product by writing to us at care@karkistudio.com with the following details:
- Order number
- Full name
- Contact number
- Attached images of the defects/damage on the product
GARMENTS WITHOUT TAGS ARE NOT ACCEPTED
Please escalate any Exchange Orders at the time of delivery confirmation. Please send a screenshot of the product if it is damaged or in bad condition. Exchanges are accepted if the product was found damaged at the time of delivery and the amount will get credited as a credit voucher/coupon account within 3-5 business days upon receiving the item and can be used for further purchases at Karki Studio.
If an item is faulty, or you have received the wrong item, please escalate it by email within 24 hrs of receiving your order at the link on the website or App.
Condition of returns/exchanges:
- Products are unused
- Products are in their original packaging with all stickers and tags still attached
- Proof of purchase or invoice number provided
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging, are eligible for exchange.
Escalation by Email: contact@karkistudio.com
If 2 days have gone by since the day you received your purchase, and the return has not reached us- unfortunately, we can’t offer you a refund or exchange. No exceptions after this period.
Once we receive your return we will confirm receipt within 2-3 business days and communicate whether your return has been approved.
We offer a size exchange policy only, no product/color exchange, wherein if the item does not fit you right, you can raise a size exchange request. In case of unavailability of the required size in the same product, only a credit voucher can be issued to the customer for any future purchase within 12 months of issuance.
NO CASH REFUNDS / TRANSFER CAN BE PROVIDED, only Credit voucher will be issued to the customers.
Additional Exchange & Return Policy Pointers:
1. Items Excluded from Return/Exchange:
- Certain items are not eligible for return or exchange, including but not limited to clearance items, personalized products, and intimate apparel.
2. Return/Exchange Processing Time:
- Processing of returns and exchanges may take up to 7-10 business days from the date of receipt of the returned items.
3. Non-Returnable/Exchangeable Items:
- Items that show signs of wear and tear, damage, or alterations cannot be returned or exchanged.
4. Exchange for Different Sizes:
- If a different size of the same product is not available, a store credit will be issued to the customer for future purchases.
5. International Returns/Exchanges:
- Currently, we do not offer returns or exchanges for international orders.
6. Proof of Return Shipment:
- Customers are advised to keep proof of return shipment and tracking details until the return is processed and confirmed.
7. Exchange Approval:
- Approval for exchange requests is subject to verification of the returned product’s condition and compliance with our return policy.
8. Disputes:
- Any disputes arising out of or in connection with the return/exchange policy will be handled in accordance with the governing laws of India and the jurisdiction of Delhi courts.
